Refund Policy
Refund Policy - the basics
Return & Refund Policy – Aquatic Dreams
Thank you for shopping at Aquatic Dreams. We want you to love your purchase, but we understand that sometimes things don’t work out. Please review our return and refund policy below.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Returns due to buyer’s remorse (e.g., changed mind) are accepted, but return shipping costs are the responsibility of the customer.
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If your item arrives damaged or defective, please contact us within 5 days of delivery so we can arrange a resolution.
How to Request a Return
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Email us at [yourstoreemail] with your order number, product name, and reason for return.
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We’ll contact the supplier on your behalf to confirm the return instructions and return address.
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Ship the item to the address provided within the 14-day return window.
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Once the supplier receives and approves the return, a refund will be issued.
Refunds
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Refunds are typically processed within 5–10 business days after the return is received and inspected.
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Refunds will be issued to your original payment method.
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We do not offer refunds for shipping fees unless the product arrived damaged or incorrect.
Non-Returnable Items
The following items are non-refundable:
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Items returned after 14 days
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Items that have been used or damaged by the customer
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Custom orders or special promotional items marked “final sale”